At 1go.plus Casino our goal is to make your gaming experience enjoyable and exciting, but we support responsible gaming and believe this form of entertainment should be enjoyed with moderation and awareness.
We recognise the existence of gambling addiction — a disorder marked by a strong dependence on gambling, difficulty limiting the money or time spent gambling, and which can have harmful consequences not only for the player but also for their family and friends.
That is why we provide tools that limit, reduce or stop our members' gambling activities at their request. Each player has the option to:
- Choose to suspend play for a specified period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be applied as soon as it is received. However, increasing a deposit limit requires a 7-day waiting period. It is important to note that our staff have no control over these limits, which means they can only be changed or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling but failed?
- Do I bet more and more money to achieve the same level of excitement?
- Do I hide from those close to me that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with someone close to you?
If you answered Yes to most of these questions, it may be time to consider using our self-limitation tools or to seek help — which is not a sign of weakness, but a sign of strength and wisdom.
Our team is also available if you would like to discuss any gambling-related issues. We will listen without judgment and do our best to provide possible solutions and assistance. Please feel free to contact us via live chat or by email at [email protected].
