1. Introduction
1.1 1go.plus Casino reserves the right to modify the terms and conditions at any time without prior notice. These become effective as soon as they are published on this page and will not apply retroactively to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on 1go.plus Casino implies that the user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to play for real money at 1go.plus Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form may not create an account or play at 1go.plus Casino.
2.4 The Company only permits one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be closed immediately by the fraud department.
2.5 If multiple players wish to play on our casino from a common network (dormitories, hostels, etc.) or from the same household, we strongly recommend they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account by keeping their login details secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those that are political, racist, pornographic, insulting, violent, or that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account maintenance fees of INR 5 per month on any inactive credited account. In such cases, these fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds in their inactive accounts by logging into their account area and making a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or national identity card).
- A proof of address less than 3 months old in PDF format showing the customer's full name and address. Accepted proofs of address include bank statements, payslips, water, gas or electricity bills as well as landline/internet phone bills.
- Any official document issued by the user's bank showing the account number and the IFSC/SWIFT/BIC code.
If the user cannot provide any of these supporting documents, they must inform customer support.
3.3 All 1go.plus Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods and compliance with our Terms of Use. If the player does not meet the required timeframes to verify their account, 1go.plus Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their 1go.plus Casino account. The player agrees to inform customer support of any change in their circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises 1go.plus Casino to use Electronic Service Providers (ESP) and/or third party payment providers to process various financial transactions, and therefore agrees to be bound directly by the terms and conditions of such partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the full name of the 1go.plus Casino account holder.
4.5 The list of available payment methods may vary at the company's discretion and/or depending on the player's geographic location.
4.6 By choosing to gamble real money on games of chance, the user accepts the possible risk of losing.
4.7 Bets and deposits made on the site may be eligible for a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in accordance with the standards imposed on us for anti-money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payout to be completed, we reserve the right to select the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice, even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In this case, all processing fees are charged to the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, up to full settlement and unless otherwise stated in the Promotional General Terms, or by exception at our discretion, for example for players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a no-deposit sign-up bonus), any balance exceeding the authorised maximum amount will be voided and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unused free spins (see Bonus Terms and Conditions).
5.10 If one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel all or part of the funds in case of non-compliance with these Terms and Conditions. The player will be notified by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To consult the bonus terms and conditions please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use appropriate and respectful language in interactions with members of the 1go.plus Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorist Financing
8.1 We are subject to anti-money laundering and counter-terrorism financing laws and must, in this regard, exercise due diligence on all accounts.
Information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player hereby acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to conduct public searches and to carry out checks to verify the accuracy of the data supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to satisfy our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be carried out from the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds held in the account at the time of the freeze and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documentation necessary to fulfil our obligations. Any communication requesting information/documentation should not be regarded as a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under law. We will not pay out any winnings in such circumstances.
9. Responsible Gambling
9.1 The player may choose, at their discretion, a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to make further deposits until the limit is reset. Please note that deposits already made during the period will be included in the calculation of the limit.
9.2 The player may, at their discretion, choose to restrict access to their gaming area for a defined period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.1gopluswithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over Cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Registration of personal data
1go.plus Casino ensures that our players' personal data is always lawfully obtained and processed fairly, in accordance with the rights of the player concerned and with our regulatory obligations or recommendations. This enables us to provide our players with a safe and user-friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when consistent with our legally binding duties or obligations. 1go.plus Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is held securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations in India, 1go.plus Casino is required to maintain a secure online list of all registered players. In addition, 1go.plus Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player's last transaction or account closure. 1go.plus Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The 1go.plus Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to personal information about the player, but is intended to provide an increasingly optimized and personalized gaming experience. Please note that the website www.1gopluswithdrawal.shop cannot be used properly if cookies are disabled.
Communication
1go.plus Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may at any time unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying "STOP" to the received SMS.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings...).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Similarly, any amount staked cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site due to unforeseeable circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable laws in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We accept no liability for any breach or violation of the applicable law. Otherwise, we reserve the right to decline your account opening request or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. 1go.plus Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via the chat or by sending an email to [email protected]. Any request will be handled within 24 business hours, as far as possible.
13.2 1go.plus Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or other promotional offers that may have been granted to them.
13.3 Upon account closure, regardless of the reason, if we find cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain any funds remaining in the balance. If it is not possible to pay out the entire balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance on your account at the time of its closure will be credited to a payment method registered on your account and of our choosing, unless we retain such amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with 1go.plus Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played solely for your personal entertainment (i.e. you have played professionally, with the intention of exploiting our bonuses or together with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated "bots") specifically designed to defeat 1go.plus Casino, increase your chances of winning, or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as employing Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted;
j. If you have used the site or your account maliciously.
k. If you exploit an anomaly to your advantage in any of the elements listed but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are held in accounts separate from operating accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be diligently investigated and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a clear and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the refunded amount will accurately reflect what is due to the player and will be proportional to the player's balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Where possible, refunds will be made using the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not spread over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint procedure policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or rejecting the refund, will not exceed 72 hours from the receipt of the request.
